Client journey demo · the how

The client journey: from opportunity to delivery

See how opportunities move through the six phases of the journey, from Discovery to delivery, alongside your transformation, with your teams, partners and stakeholders working from the same evidence.

One journey, alongside your programme

Six phases, in step with your transformation. Discovery is phase 1 of the journey; phases 2 to 5 carry the chosen opportunities through to delivery, and phase 6 orchestrates and scales them throughout.

Phase 1 · Discovery

Discover opportunities

Find, score and rank opportunities against your value drivers.

What Discovery covers →
Phase 2

Mobilise ecosystem

Bring in the right people, partners and expertise for each opportunity.

Phase 3

Build business case & capability

Turn each opportunity into a costed case, and build the skills to deliver it.

Phase 4

Simulate & validate

Test new processes and ideas before they are built.

Phase 5

Launch pilots & innovate

Run pilots, measure the results, and scale what works.

Phase 6 · throughout

Orchestrate & scale

One view of every opportunity, owner, decision and benefit, from the first phase onwards.

Who works in it

Everyone involved in the programme works from the same evidence, each with the view they need.

Business and programme teams

Raise, develop and deliver opportunities as part of their programme work.

Board and sponsors

See the ranked portfolio, the decisions taken and the value delivered.

Internal audit

Rely on a recorded evidence trail, from investment decision to benefits realised.

Integrators and QA partners

Deliver better, safer programmes, with assurance built in from the first phase.

Industry and technology partners

Contribute expertise and solutions where an opportunity needs them.

Your operating model

Opportunity and innovation management becomes a capability your organisation keeps after go-live.

Choose a demo

Two 30-minute demos, one for each side of the programme.

For business leads and internal audit

Client & internal audit demo

The opportunity heatmap and benefits map on a landscape like yours, and the evidence trail audit relies on.

  • Opportunities ranked against your value drivers
  • Every benefit with an owner, a phase and a business-case line
  • Decisions and go-live readiness recorded as evidence
  • Benefits tracked against what the board approved

For integrators, QA and assurance partners

SI & QA partner demo

How delivery and assurance teams run better, safer programmes, with evidence shared by the client, the integrator and QA.

  • Scope changes assessed for cost, time and risk before they are agreed
  • Process and data issues found in simulation, before build
  • Go-live decided on readiness evidence
  • Independent assurance built in from the first phase

Book a 30-minute demo

Online, with InnovMates. Choose the client & internal audit demo or the SI & QA partner demo in the booking form.

One calendar for all introductory sessions: choose your session in the booking form. If the button does not appear, open the booking page.

Where to go next